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Your Prescription Journey

Our simple ordering service makes receiving your personalised medicine fast and efficient.

Your doctor will tell you if they have prescribed you a personalised medicine and they will also tell you why. You may have been prescribed a personalised medicine for several different reasons; however, it will be because there is no licensed alternative that is suitable to help treat you.

Send Your Prescription
You or your Doctor will send your prescription to, Unit 2, Regents Drive, Low Prudhoe Ind Est, Northumberland, NE42 6PX .

Text Confirmation
We will send you confirmation when we have received your prescription.

Pay Over the Phone
Call us on 0800 035 3078 to pay for your prescription.

Email Confirmation
On receipt of payment we will send your receipt and order confirmation including expected delivery date.

Prescription Preparation
Your prescribed items will be prepared through either formulation and manufacture, stock selection or sourcing.

Dispensing of Prescription
Your prescribed items are dispensed from our on site pharmacy.

We will send you a text informing you your prescription is on its way, including a track and trace link.

Looking for a doctor?

Our personalised medicines are available via private prescription by a doctor. Click here to find a doctor near you who can advise you on personalised medication.

Find a doctor near you